3. Step by step service dialogue

When we meet users over the counter, we make some assumptions about their needs before they open their mouths. Now we have to form our net services to accomodate each user's integration level with the library. 

We need each other             Local project development Interactive
Dynamic

Now I need the library 2.        

 

Advanced search: subject, language, medium

Dynamic
Now I need the library 1.      

 

VR
Simple search
Book order

     

  Interactive
I am a member of the library    

 

My Account.
Routine tasks.
Advice for me.

            

    Interactive
I might join the library  

 

Where is it?
Conditions/rules. 
Information about services that interest me.

         

      Interactive
I do not use the library   What service is this? Presentation.
General information.

 

        Interactive

Success factors

 

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